Returns

You can return eligible products when you contact us within 14 days of receiving an order to let us know you are returning items from your order. We will respond with our return instructions. Eligible products: 

  • have not been installed,
  • are in their original packaging in like-new condition, and
  • are received at our Returns Department within 45 days of you receiving your order.

Please note that upon receipt, a credit will be issued only for products returned. Shipping charges will not be credited. Returns will be completed within 5 business days of delivery/receipt of return. The number of days it will take for refunds to appear on banking and credit card accounts after a refund has been completed will depend on the cardholder's bank or credit card policy. 

The customer is responsible for return shipping charges. 

After 45 days, a 15% restocking fee is charged. No returns will be accepted after 60 days.

Return instructions

  1. Email us via our contact page with your name and order number. Or, you may reply to your order confirmation email.
  2. We will respond with our Return Instructions which includes addressing information.
  3. Mail your package following the directions provided.
  4. We will then refund your purchase less shipping when we receive and verify your returned products.
  5. Credits will be made to the credit card or Paypal account used for the purchase. Credits will appear in your account in 2-10 days based on your bank or credit card institution's policies. 

Disclaimer Christmas Light Source assumes no responsibility in any event for payment or incidental or consequential damages, including, without limitation, costs relating to removal, installation, or reinstallation of the products, or damages for personal injury or property. These products may present a possible shock or fire hazard if not installed properly. This warranty is voided for products not installed according to current local codes and/or the National Electric Code.

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Shipping Policy

We are currently shipping Monday - Thursday with most orders shipped within 1 business day. 

Once an order is placed it is put immediately into a shipping queue, this means we cannot cancel or modify your order once completed. If you have ordered incorrectly, you can return any uninstalled items that have been shipped to you. See our Shipping, Warranty, and Returns page for more information.

To Prevent Delays

Please double-check the address. Include a correct phone number to be used only if there is an issue with the order.  We do not ship to PO Boxes. Orders with PO Box addressing will be delayed while the customer is contacted and the address is corrected.

To prevent delays: Confirm the wire color of all items. Confirm that bulbs and cords match (for example, C7 with C7, C9 with C9, E12 bulb with E12 cord). Confirm SPT rating of cords and plugs match.

Delivery Timeframe Notices Regarding Air Orders (Excluding Holidays)

Orders placed via ground service should arrive in 1-5 business days depending on your zip code. This estimate does not include weekends or major Holidays.  

2-Day air orders shipped on Thursday do not arrive Saturday but should arrive the following Monday. Next-Day orders shipped on Friday do not arrive Saturday but should arrive the following Monday. No orders are delivered on the weekend and the weekend does not count as days in transit.

Due to these unprecedented times and high shipping volumes, UPS and FedEx do not guarantee the day and time of any method of shipping, including 2-Day and Next Day Air Service.

To ensure prompt shipping verify that your order is correct. Please do the following checks:

1. Confirm bulb bases and cord sockets match. 
2. Confirm 18 AWG wire SPT rating matches the SPT rating of plugs.
3. For bulk C7/C9 bulbs and cords orders, don't forget gilbert plugs, if required.
4. Double-check the wire color on all strings lights.