Helpful Topics - General Shopping

How do I track my order? 

Log into your customer account for order status. If you chose to checkout as a guest, tracking information will be emailed to the account entered when the order was placed. 

Log into your account here.

Where do you ship?

Currently, we only ship to the continental US, Hawaii, and Alaska. We do not currently ship to Canada or Europe.

When I submit my credit card information, is your site secure? 

Every page of our website is secured with a 256-bit SSL certificate which is designed to render information unreadable should anyone try to intercept it. We suggest that you do not place your order over a public wifi or any free non-password protected internet connection.

Orders paid by PO are only accepted from city and government institutions. If you need to place an order by PO, please call us at 817-926-4877 or via our contact page.

If you would like to pay by check, contact us  for instructions. Orders paid by check will be held until check is cleared. 

Will you sell my contact information?

No, we don't like calls about extending our car's warranty, either. We do not sell or share customer data. 

What payment methods are available?

We accept MasterCard, Visa, Discover, American Express, and PayPal. If your Venmo app is setup to make online payments, Venmo is available as an option if PayPal is chosen. (PayPal owns Venmo.) If you have issues with making a payment with Venmo, please contact their customer service.

What is California Proposition 65, and how does it apply to the items you sell?

All electrical appliances with insulated cords fall under the warning guidelines of Prop 65. Please see this common sense information from the State of California: Prop 65 Notice

Out of Stock Policy

Our stock is updated in real time but sometimes things happen. If any item in your order is determined to be out of stock, your order will be held and you will be contacted at your provided email and/or phone number to discuss alternatives or cancelation. 

Order Cancelation and Gross Shipping Miscalculation

We reserve the right to cancel any order in the case of suspected fraud. An online shipping quote is not binding and gross miscalculation will cause an order to be flagged and the shipping will be re-calculated. The customer will be contacted to discuss the revised shipping quote.

 

 

 

 

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Shipping Policy

We are currently shipping Monday - Thursday with most orders placed before 1:00 CST shipping the same or next business day.

Orders cannot be canceled or changed once they are placed. 

Delivery Timeframe Notices Regarding Air Orders

Orders placed via ground service should arrive in 1-5 business days depending on your zip code. This estimate does not include weekends, Saturdays, or major Holidays.  

2-Day air orders shipped on Thursday do not arrive Saturday but should arrive the following Monday. Next-Day orders shipped on Friday do not arrive Saturday but should arrive the following Monday. No orders are delivered on the weekend and the weekend does not count as days in transit.

Due to these unprecedented times, UPS and FedEx do not guarantee any method of shipping, including Air Service.

To ensure prompt shipping verify that your order is correct. Please do the following checks:

1. Confirm bulb bases and cord sockets match. 
2. Confirm 18 AWG wire SPT rating matches the SPT rating of plugs.
3. For bulk C7/C9 bulbs and cords orders, don't forget gilbert plugs, if required.
4. Double-check the wire color on all strings lights.