We are currently shipping Monday through Friday with most orders placed before 2 pm CST shipped the same day. Other orders should ship the next business day.
We aim to ship your order as soon as possible, this means we cannot cancel or modify your order once completed. If you have ordered incorrectly, you can return any uninstalled items that have been shipped to you. See our Shipping, Warranty, and Returns page for more information.
To Prevent Delays
Please double-check the address. Include a correct phone number to be used only if there is an issue with the order. We do not ship to PO Boxes. Orders with PO Box addressing will be delayed while the customer is contacted and the address is corrected.
To prevent delays: Confirm the wire color of all items. Confirm that bulbs and cords match (for example, C7 with C7, C9 with C9, E12 bulb with E12 cord). Confirm SPT rating of cords and plugs match.
Delivery Timeframe Notices Regarding Air Orders (Excluding Holidays)
Orders placed via ground service should arrive in 1-5 business days depending on your zip code. This estimate does not include weekends or major Holidays.
2-Day air orders shipped on Thursday do not arrive Saturday but should arrive the following Monday. Next-Day orders shipped on Friday do not arrive Saturday but should arrive the following Monday. No orders are delivered on the weekend and the weekend does not count as days in transit.
Due to these unprecedented times and high shipping volumes, UPS and FedEx do not guarantee the day and time of any method of shipping, including 2-Day and Next Day Air Service.
To ensure prompt shipping verify that your order is correct. Please do the following checks:
1. Confirm bulb bases and cord sockets match.
2. Confirm 18 AWG wire SPT rating matches the SPT rating of plugs.
3. For bulk C7/C9 bulbs and cords orders, don't forget gilbert plugs, if required.
4. Double-check the wire color on all strings lights.