Shipping
Seasonal Shipping Notice
Christmas Light Source observes a brief annual shipping pause at the end of the year.
Orders placed during this time are still accepted and processed, but shipping will resume on January 5, 2025.
Our customer service team continues to monitor email during this period and will respond as quickly as possible. If you have questions about an order, product compatibility, or planning ahead for upcoming projects, we’re glad to help.
Thank you for your patience and for being part of our community.
See our Shipping Information Page for more information.
Warranty
Please test your lights when you receive them! Everyone is happier when we resolve issues quickly.
Our warranty for all our products is 90 days of normal, seasonal use. If a product is defective or fails during the 90 days following receipt of your order, please contact us right away by replying to your order confirmation email. Please include photos of the issue and a photo of your product item number, if applicable. We will work with you to troubleshoot the problem, and if the issue is not easily and quickly resolved, we will correct the situation.
See our Warranty Policy Page for more information.
Returns
Like-new, uninstalled products may be returned for a credit to the form of payment used during checkout. Please reach out to us to request return instructions. Reply to your order confirmation email us via our contact page.
Orders must be returned within 30 days of requesting return instructions. After receipt of the return, the amount of the purchase price should be credited within 7 business days.
Return and original shipping charges are not refunded.
See our complete Returns Policy.
