We are currently shipping orders Monday - Thursday with most orders shipping within 1 business day.
Once an order is placed it is put immediately into a shipping queue, this means we cannot cancel or modify your order once completed. If you have ordered incorrectly, you can return any uninstalled items that have been shipped to you.
Holiday Delivery Notices
UPS and FEDEX do not guarantee a delivery date. Deliveries can be delayed for a number of reasons including inclement weather and mechanical failures. High shipping traffic can cause delivery delays.
Air Delivery Guidelines (Not during Holidays)
Please note that delivery days are not guaranteed by UPS and FEDEX. Orders may be delayed by mechanical failure, weather, etc.
2-Day air orders shipped on Thursday do not arrive Saturday but should arrive the following Monday. Next-Day orders shipped on Friday do not arrive Saturday but should arrive the following Monday. No orders are delivered on the weekend and the weekend does not count as days in transit.
To ensure prompt shipping verify that your order is correct. Please do the following checks:
1. Confirm bulb bases and cord sockets match.
2. Confirm 18 AWG wire SPT rating matches the SPT rating of plugs.
3. For bulk C7/C9 bulbs and cords orders, don't forget gilbert plugs, if required.
4. Double-check the wire color on all strings lights.
Include your correct email and telephone so we can contact you immediately if there is an issue
Watch your email account for a shipping confirmation that will contain your tracking number or see that information in your customer account. Know that we are working as quickly as possible to fulfill your orders.
The following emails will be sent automatically for your convenience from email@example.com
1. Order confirmation
2. Shipping confirmation with tracking
3. Order out for delivery
4. Order delivered
5. Follow-up and request for review
Additional Important Information
Warranty. We warranty all our products for 90 days of normal, seasonal use. If a product is defective or fails during the 90 days following receipt of your order, please contact us right away.
Returns. You can return eligible products when you contact us within 14 days of receiving an order to let us know you are returning items from your order. We will respond with our return instructions. Eligible products:
- have not been installed,
- are in their original packaging in like-new condition, and
- are received at our Returns Department within 45 days of you receiving your order.
Please note that upon receipt, a credit will be issued only for products returned. Shipping charges will not be credited. The customer is responsible for return shipping charges.
After 45 days, a 15% restocking fee is charged. No returns after 60 days.
- Email us via our contact page with your name and order number. Or, you may reply to your order confirmation email.
- We will respond with our Return Instructions.
- Mail your package following the directions provided.
- We will then refund your purchase less shipping when we receive your returned products.
- Credits will be made to the credit card or Paypal account used for the purchase.
Disclaimer: Christmas Light Source assumes no responsibility in any event for payment or incidental or consequential damages, including, without limitation, costs relating to removal, installation, or reinstallation of the products, or damages for personal injury or property. These products may present a possible shock or fire hazard if not installed properly. This warranty is voided for products not installed according to current local codes and/or the National Electric Code.