Orders are shipped Monday - Friday. During this peak season, orders are leaving the warehouse in 1-2 business days. We are doing everything we can to process and ship orders as quickly as we can.
Once an order is placed it is put immediately into a shipping queue, this means we cannot cancel or modify your order once completed. If you have ordered incorrectly, you can return any uninstalled items that have been shipped to you.
Holiday Delivery Notices
UPS and FEDEX do not guarantee a delivery date. Deliveries can be delayed for a number of reasons including inclement weather and mechanical failures. High shipping traffic can cause delivery delays.
Air Delivery Guidelines (Not during Holidays)
Please note that delivery days are not guaranteed by UPS and FEDEX. Orders may be delayed by mechanical failure, weather, etc.
2-Day air orders shipped on Thursday do not arrive Saturday but should arrive the following Monday. Next-Day orders shipped on Friday do not arrive Saturday but should arrive the following Monday. No orders are delivered on the weekend and the weekend does not count as days in transit.
To ensure prompt shipping verify that your order is correct. Please do the following checks:
1. Confirm bulb bases and cord sockets match.
2. Confirm 18 AWG wire SPT rating matches the SPT rating of plugs.
3. For bulk C7/C9 bulbs and cords orders, don't forget gilbert plugs, if required.
4. Double-check the wire color on all strings lights.
Include your correct email and telephone so we can contact you immediately if there is an issue
Watch your email account for a shipping confirmation that will contain your tracking number or see that information in your customer account. Know that we are working as quickly as possible to fulfill your orders.
The following emails will be sent automatically for your convenience from email@example.com
1. Order confirmation
2. Shipping confirmation with tracking
3. Order out for delivery
4. Order delivered
5. Follow-up and request for review