We are currently shipping Monday - Thursday with most orders placed before 1:00 CST shipping the same or next business day.
We aim to ship your order as soon as possible, this means we cannot cancel or modify your order once completed. If you have ordered incorrectly, you can return any uninstalled items that have been shipped to you. See our Shipping, Warranty, and Returns page for more information.
Air Delivery Guidelines
2-Day air orders shipped on Thursday do not arrive Saturday but should arrive the following Monday. Next-Day orders shipped on Friday do not arrive Saturday but should arrive the following Monday. No orders are delivered on the weekend and the weekend does not count as days in transit.
To ensure prompt shipping verify that your order is correct. Please do the following checks:
1. Confirm bulb bases and cord sockets match.
2. Confirm 18 AWG wire SPT rating matches the SPT rating of plugs.
3. For bulk C7/C9 bulbs and cords orders, don't forget gilbert plugs, if required.
4. Double-check the wire color on all strings lights.
Include your correct email and telephone so we can contact you immediately if there is an issue
- have not been installed,
- are in their original packaging in like-new condition, and
- are received at our Returns Department within 45 days of you receiving your order.
- Email us via our contact page with your name and order number. Or, you may reply to your order confirmation email.
- We will respond with our Return Instructions.
- Mail your package following the directions provided.
- We will then refund your purchase less shipping when we receive your returned products.
- Credits will be made to the credit card or Paypal account used for the purchase.