Shipping and Warranty
Can I change my order once it is placed?
Please double check your orders for accuracy as orders cannot be changed once they are placed. We start pulling orders as soon as they are received. Your order may not make it through the entire shipping process before shipping is finished for the day but it enters the queue right away.
How do I know Items are in stock?
Quantities of items in stock are updated every evening. If your item is showing as "in stock" and you are allowed to put the item in your shopping cart, more than likely your item is available for shipping on the same or next business day. If, for some reason, you item is found to be out of stock you will be contacted right away to discuss a substitution or backorder timeframe.When can I expect my order to arrive?
Shipping Timeframe Estimate
- SmartPost delivery timeframe is 5-14 days from day of shipment.
- Ground service to your address may be up to five (5) business days not including weekends or Holidays.
- For all air orders, the day your order ships is not a day in transit day: Overnight or Next Day Air shipments should arrive the business day after shipping usually by 4:30 p.m. Next day orders placed on Friday should arrive Monday.
- Second Day Air or 2-Day Air should arrive in two (2) business days after your order leaves the warehouse not including weekends,Thanksgiving day or the day after Thanksgiving. 2-day air orders placed on Thursday shouldl arrive Monday. (Unless during a Holiday week.)
What happens if you find a problem with my order?
If we have a question of clarification about the contents of your order or your address, shipping will be delayed. Please make sure you provide a correct physical address and a phone number and email address so we can contact you, if necessary.
Please provide a physical address, we cannot ship to a PO Box.
If there is a problem with your order, we'll call you first at the phone number you provide. We'll leave a message if we don't reach you. If we don't hear from you, we'll send you an email.
What's up with that $20 minimum order?
Due to the fact that we hand-pack every order and don't charge a handling fee, we have a $20 minimum order.
How will I know when my order ships?
You'll receive a confirmation of shipping with a tracking number when your order is shipped.
We usually ship via the method that you've chosen but if the shipping department sees that you'll receive your package faster with an alternate shipping company, we will switch your delivery service.
My tracking number doesn't seem to work? How do I get the information about my shipment?
More than likely, the system thinks the order has gone FEDEX and we've shipped the order UPS, or vice versa. If you are having trouble with your tracking link, select and copy your tracking number. If it begins with a "4" then go to www.fedex.com and enter the number into their "Track a Package Field". If your tracking number begins with a "1Z" then enter your number into the package tracker at www.ups.com.
Or email us via our contact page and we'll provide you with an estimated time of arrival.
Warranty and Returns Policy
How long do you warrant your products?
We warrant our products to be free of defects and workmanship for a period of 90 days from date of shipment.
Please test your lights upon receipt so if there is an issue we can resolve it as quickly as possible.
Christmas-Light-Source.com assumes no responsibility in any event for payment or incidental or consequential damages, including, without limitation, costs relating to removal, installation or reinstallation of the products, or damages for personal injury or property. These products may present possible shock or fire hazard if not installed properly. This warranty is voided for products not installed according to current local codes and/or the National Electric Code.
I've decided not to use the lights I ordered. What next?
At the Christmas Light Source, we are dedicated to providing all our customers with the highest level of customer service and want you to be 100% satisfied with your purchase. We understand that, at times, returns happen. It is our policy that you must contact us within 14 days of the shipment of your order to let us know you are returning your purchase.
Lights that have been installed cannot be returned. Lights and bulbs must be returned in their original packaging in like new condition.
Contact us via our contact page or reply back to your order confirmation email and we'll respond with the correct address format to direct your lights to our Returns Department. We will then gladly refund your purchase less shipping when we receive your return.
Returns must be received within 45 days of shipment to avoid a 15% restocking fee and returns are not accepted after 60 days.No shipping charges will be refunded.
Again, no purchases that have been unpacked and installed will be accepted for return. (Please try out only one set of lights if you aren't sure!)
Holiday exceptions to the Return Policy:
Lights purchased for the Christmas Season will not be accepted for return after December 25th even if it is within the 14 day time frame.
All Discount Sales purchases are final.
Order Discrepancy Issues
Please contact Christmas Light Source via email within 3 days (as soon as possible) of receipt of order regarding any order discrepancies.
Product Abuse Disclaimer
Product Abuse Disclaimer: Items that are damaged during installation due to improper or rough handling, electrical overloading, immersion in water and/or have broken or removed bulbs cannot be exchanged and are not returnable or refundable.