Our weekly newsletter features helpful technical and shopping tips.
Christmas (or the next party) is always around the corner!
We are closed for Thanksgiving. Orders placed now will ship early next week. Orders are immediately put into a shipping process and cannot be canceled or changed once they have been placed.
We aim to ship your order as soon as possible, this means we cannot cancel or modify your order once completed. If you have ordered incorrectly, you can return any uninstalled items that have been shipped to you. See our Shipping, Warranty, and Returns page for more information.
Holiday Delivery Notices
Orders placed now may not arrive by Thanksgiving.
UPS and FEDEX do not guarantee a delivery date. Deliveries can be delayed for a number of reasons including inclement weather and mechanical failures. High shipping traffic can cause delivery delays.
Wednesday, November 24
2nd Day Orders shipped this day will be scheduled to arrive the following Monday
Next Day Air Orders shipped this day will be scheduled to arrive the following Friday
Thursday, November 25
No packages are delivered on Thanksgiving. Thanksgiving does not count as a day in transit when calculating delivery day estimates.
To Prevent Delays
Please double-check the address. Include a correct phone number to be used only if there is an issue with the order. We do not ship to PO Boxes. Orders with PO Box addressing will be delayed while customer is contacted and address is corrected.
To prevent delays: Confirm the wire color of all items. Confirm that bulbs and cords match (for example, C7 with C7, C9 with C9, E12 bulb with E12 cord). Confirm SPT rating of cords and plugs match.
Delivery Timeframe Notices Regarding Air Orders (Excluding Holidays)
Orders placed via ground service should arrive in 1-5 business days depending on your zip code. This estimate does not include weekends, Saturdays, or major Holidays.
2-Day air orders shipped on Thursday do not arrive Saturday but should arrive the following Monday. Next-Day orders shipped on Friday do not arrive Saturday but should arrive the following Monday. No orders are delivered on the weekend and the weekend does not count as days in transit.
Due to these unprecedented times, UPS and FedEx do not guarantee any method of shipping, including Air Service.
To ensure prompt shipping verify that your order is correct. Please do the following checks:
1. Confirm bulb bases and cord sockets match.
2. Confirm 18 AWG wire SPT rating matches the SPT rating of plugs.
3. For bulk C7/C9 bulbs and cords orders, don't forget gilbert plugs, if required.
4. Double-check the wire color on all strings lights.