We are currently shopping Monday - Thursday with most orders shipping the same or next business day.
Orders cannot be canceled or changed once they are placed.
2-Day air orders shipped on Thursday do not arrive Saturday but should arrive the following Monday. Next-Day orders shipped on Friday do not arrive Saturday but should arrive the following Monday. No orders are delivered on the weekend and the weekend does not count as days in transit.
Due to these unprecedented times, UPS and FedEx do not guarantee any method of shipping, including Air Service.
To ensure prompt shipping verify that your order is correct. Please do the following checks:
1. Make sure that your bulbs and cords match. C7 (E12) with C7 (E12), C9 (E17) with C9(E17.)
2. Check plugs to make sure they match the SPT rating of your ordered cords. SPT-1 with SPT-1 and SPT-2 with SPT-2
3. For C7/C9 bulbs and cords orders, don't forget your gilbert plugs, if your project requires them.
4. For large orders of Christmas tree string lights and craft lights, double-check the wire color on all items
Include your correct email and telephone so we can contact you immediately if there is an issue
- have not been installed,
- are in their original packaging in like-new condition, and
- are received at our Returns Department within 45 days of you receiving your order.
- Email us via our contact page with your name and order number. Or, you may reply to your order confirmation email.
- We will respond with our Return Instructions.
- Mail your package following the directions provided.
- We will then refund your purchase less shipping when we receive your returned products.
- Credits will be made to the credit card or Paypal account used for the purchase.