4313 Elmwood Drive
Toll Free 866-926-4877
Frequently Asked Questions (See if your question is answered below.)
If you have a product-specific question please click the "Questions about this item" link that's located on that product's detail page. Navigate to that page by clicking the small product photo or the "For More Infomation" link.
Your question and an answer will be posted on that product for others to see. (You'll receive an email of the answer as soon as it's completed if you provide an email address.)
Do you ship outside of the US?
We currently ship to the US only at this time.
Shipping to Canada has been halted due to ongoing issues with shipping companies and sky-high duties and fees.
What are your shipping guidelines and warranty and return policies?
See our shipping and warranty page for answers to most of your questions about shipping, warranty, issues with your orders and returns.
If you are having trouble with your order, please review our Troubleshooting Guide and if that doesn't solve your problem, please send us a message via this contact page and we'll be happy to assist you.
If an item is marked "out of stock" when will it come back? Is it really out of stock?
On your mini lights, if one bulb burns out will the rest stay lit?
Watch this video for the answer to what is currently one of our most often asked questions:
Where did the 35 and 70 LED lights strings go? Why don't you have longer LED strings?
Do you have a print catalog?
When do I need a power adapter for my LED lights?
All of our other LED light strings have standard male and female plugs and do not require special accessories.
The commercial light strings have the word "commercial" in their product titles. They also have a "C" as the first letter of their item number.
Is your recycling program accepting lights?
Yes, we accept lights for recycling all year. Check out all the details on our program here.