Frequently Asked Questions (See if your question is answered below.)
If you have a product-specific question please click the "Questions about this item" link that's located on that product's detail page. Navigate to that page by clicking the small product photo or the "For More Infomation" link.
Your question and an answer will be posted on that product for others to see. (You'll receive an email of the answer as soon as it's completed if you provide an email address.)
Do you ship outside of the US?
We are currently running a trial of shipping to Canada!!! You asked for it and we'll give it a shot. We are calculating and collecting all duties and fees before shipment. Please consider the quotation from the shopping cart for shipments to Canada an estimate. We will contact you if duties and fees are higher that the estimated amount to collect payment for the difference.
We stopped shipping to Canada a few years ago because customers were receiving packages but not paying duties and fees. Then we received invoices for these charges months after delivery from the shipper. We hope that by letting customers know up front what their total charges will be, everyone will be a happy camper!
What are your shipping guidelines and warranty and return policies?
See our shipping and warranty page for answers to most of your questions about shipping, warranty, issues with your orders and returns.
If you are having trouble with your order, please review our Troubleshooting Guide and if that doesn't solve your problem, please send us a message via this contact page and we'll be happy to assist you.
Do you have a print catalog?
We keep our website up to date with all the products we are currently offering. At this time we don't have a print catalog.
If you are having a problem finding one of our items online, please let us know by sending us a message via this contact page and we'll be happy to send you in the right direction.
When do I need a power adapter for my LED lights?
Only our commercial LED strings need adapters. They have proprietary coaxial screw down connectors. You'll need a power adapter or plug adapter in order to plug them into an electrical outlet.
All of our other LED light strings have standard male and female plugs and do not require special accessories.
The commercial light strings have the word "commercial" in their product titles. They also have a "C" as the first letter of their item number.
Is your recycling program accepting lights?
Yes, we accept lights for recycling all year. Check out all the details on our program here.